Shipping policy

 

At GlowCrown, we understand how important it is for your order to arrive safely and on time. That is why we work with trusted shipping partners to deliver our products worldwide.

Order Processing:

All orders are processed within 1–3 business days after payment confirmation.

Shipping Times:

• Standard Shipping: 7–15 business days
• International delivery may vary depending on destination and customs processing.

Tracking Information:

Once your order has been shipped, you will receive an email containing your tracking number and shipping confirmation.

Important Notes:

• Delivery times may vary during holidays, peak seasons, or due to customs delays.
• GlowCrown is not responsible for shipping delays caused by courier services or customs authorities.
• Customers are responsible for ensuring their shipping address is accurate before completing the order.

We are committed to making sure your GlowCrown experience is reliable and professional from checkout to delivery.

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Returns & Refunds

At GlowCrown, we strive to ensure complete customer satisfaction. If you are not fully satisfied with your purchase, we are here to help.

Return Eligibility:

You may request a return within 14 days of receiving your order if:

• The item is unused and unworn
• The product remains in its original packaging
• The wig has not been altered, washed, cut, or damaged

Non-Returnable Items:

For hygiene and safety reasons, we cannot accept returns for:

• Worn or used wigs
• Customized products
• Sale or clearance items

Refund Process:

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds are processed within 5–7 business days back to your original payment method.

Important Information:

• Original shipping fees are non-refundable
• Return shipping costs are the responsibility of the customer unless the item is defective

To start a return request, contact us at support@glowcrown.com