Privacy policy

At Ryxora Fashion, we want customers to have clear and accurate information before placing an order. This policy explains when refunds may be considered, whether returns or exchanges are accepted, who is responsible for return shipping, and how approved refunds are processed.

1. No Returns or Exchanges

Ryxora Fashion accepts eligible returns within 30 days of delivery, subject to the conditions in this policy. We do not offer exchanges.

Customers must contact us before returning any product and receive return instructions.

We may decline returns that do not meet the eligibility requirements described below, subject to applicable law.

2. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, significantly different from the product ordered, or incorrect due to a fulfillment error, please contact Ryxora Fashion.

We will review the issue and determine an appropriate resolution, which may include a refund or replacement where applicable.

3. How to Request a Return or Report a Problem

Contact us within 30 days of delivery to request a return or report a problem.

Please provide:

1. Your order number

2. Your full name

3. The email address used for the order

4. A description of the reason for your request

5. Clear photographs of the product, if applicable

6. Photographs of the packaging, if relevant

7. Any other information reasonably needed to review your request

Please do not send an item back without first contacting us and receiving return instructions.

4. Return Eligibility

To be eligible for a standard return, the item must meet the following conditions:

• The return request is made within 30 days of delivery.

• The item is unused and in its original condition.

• The item includes its original packaging, tags, and accessories, where applicable.

• The item is not excluded from returns by a clearly disclosed product-specific restriction or applicable law.

Items that do not meet these conditions may not qualify for a standard return, subject to applicable law.

Damaged, defective, or incorrectly fulfilled products will be reviewed separately.

5. Refund Eligibility

A refund may be considered for an eligible return or an approved claim involving a damaged, defective, or incorrect product.

Refund eligibility will be reviewed based on the circumstances of the order and the information provided.

A change of mind, incorrect size selection, or personal preference does not automatically guarantee a refund. Standard returns must meet the eligibility requirements in this policy.

Nothing in this policy limits consumer rights that cannot legally be excluded.

6. Refund Amount and Method

If a refund is approved, it will normally be issued to the original payment method used for the purchase.

The refundable amount will depend on the circumstances of the approved return or claim and any applicable legal requirements.

Any deductions or non-refundable charges will be disclosed where applicable and permitted by law.

7. Refund Processing Time

Once a refund has been approved, Ryxora Fashion will process it within 10 business days.

The 10-business-day period begins when we approve the refund, not when you first contact us.

After we process the refund, the time required for the funds to appear in your account may depend on your bank, credit-card issuer, payment provider, or financial institution.

8. Return Shipping Costs

For change-of-mind returns, the customer is responsible for the return shipping cost.

If the product is defective, damaged, or incorrect due to our fulfillment error, Ryxora Fashion will cover the applicable return shipping cost, subject to our review and return instructions.

Customers must contact us and receive return instructions before shipping an item back.

9. Exchanges

Ryxora Fashion does not offer direct product exchanges.

If you want a different size, color, style, or product, you may request a return if your purchase meets the eligibility requirements in this policy. You can then place a new order separately.

Damaged, defective, or incorrectly fulfilled products will be reviewed for an appropriate resolution.

10. Order Cancellation

If you want to cancel an order, contact us as soon as possible at support@glowcrown.com.

Cancellation requests are not guaranteed. If an order has already entered processing or has shipped, we may be unable to cancel it.

If an order is successfully cancelled after payment has been collected, any applicable refund will be processed to the original payment method.

Orders that have already shipped are subject to this Return & Refund Policy.

11. Refused or Undeliverable Packages

Customers are responsible for providing a complete and accurate shipping address at checkout.

If a package becomes undeliverable because of an incorrect or incomplete address, failure to accept delivery, or failure to collect the package, please contact us.

Any refund or other resolution will be considered based on the circumstances of the order and applicable law. Additional shipping costs may apply where permitted and disclosed.

12. Products Damaged During Delivery

If your product arrives damaged, please contact us as soon as reasonably possible.

Please provide photographs of the damaged product and, where possible, the shipping package and packaging materials.

We will review the information and determine an appropriate resolution. Please retain the product and packaging until you have contacted us, as they may be needed to investigate the claim.

13. Unauthorized Returns

Customers must contact Ryxora Fashion and receive return instructions before sending products back.

An item returned without prior authorization may not be accepted or processed automatically.

Please contact us first to ensure that your return is handled correctly.

14. Policy Transparency

This Return & Refund Policy is intended to provide customers with clear information before purchase.

The policy should be accessible through the Ryxora Fashion website without requiring customers to log in or provide personal information. We aim to apply it consistently to applicable orders, subject to individual circumstances and applicable law.

15. Contact Ryxora Fashion

If you have a question about an order, return, damaged or defective product, incorrect item, cancellation, or refund, please contact us.

Ryxora Fashion 130 Lake Dr Felton, DE 19943 USA

Email: support@glowcrown.com Phone: 1-877-737-8769 Business Hours: Monday–Friday, 9:00 AM–5:00 PM